Defect & Enhancement Reporting



As part of the software Maintenance and Support subscription, you may submit software enhancement suggestions and defect fix requests through Customer Support. We continue to enhance and repair our software using customer input as a primary source of information. Development teams track and update defects and enhancements as progress is made. To monitor the progress of your reported defect status changes, login to the portal area using your Personal Identification Number (PIN) and password.


Under the Case & Defect Information section


  • My Defects - provides summary information on defects reported by you or your company.
    Select My Company's Defects link on the Portal Home page


Once you access this area, a link is provided to view Defect Status Definitions, titled "Click here to view Status Definitions".


Use the Ask a Question box to search for detailed text descriptions of published defects.